Since the recent developments in our online portal, with its increased security and improvements in logging on using Multi Factor Authentication (MFA) – going forwards the most secure way to communicate with you is using the online portal.
There are still further developments and new features we’re working on, but in the interests of using the most secure route to correspond with you regarding your pension (without the need to send information via post or email) the new 2-way mailbox will be utilised more in the future.
Besides the fact that communicating with you on the online portal is the most secure route, importantly, there are environmental benefits too in reducing the carbon emissions associated with printing and posting.
Over the next 10 months or so, we’ll be writing to you (by post) to inform you of the next steps with our plans for going digital. This will include your options if you decide that using the portal is not suitable for you or if you don’t have the facilities available for digital communications.
Find out more about the recent developments to the online portal and how to log in if you haven’t accessed it since it’s been updated.
See how we've improved EAPF Online here.