This accessibility statement applies to content published on www.eapf.org.uk. The website is run by Capita Employee Benefits Limited. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website aren’t fully accessible, for example:
- Some of our content items are difficult to navigate using just a keyboard.
- Some ‘skip to main content’ links may be duplicated.
- Some links, headings and labels are not descriptive.
- Link focus outline contrast does not meet the minimum standard.
- Assistive technology users may have difficulty reading a XLSX file downloaded as part of the application feature.
Plain English
EAPF communicates important and sometimes complicated information. There are many simple ways we use to make it more accessible.
When writing content for EAPF we use the principles of plain English. This supports our aims of accessibility, transparency and engagement.
Browser Customisations
Depending on the web browser you are using, there are several ways to change the display settings to make it easier for you to get the most out of them. For example, you may be able to:
- Apply font and colour changes
- Enlarge text
- Change text and background colour
- Prevent graphics and images appearing
- Change the size of the window
- Change the colour of links displayed on a screen
- For details on how to apply changes such as these please refer to the help section or website of your web browser.
Links to External Websites
We are not responsible for the content of external websites we link to and as such we cannot guarantee the accuracy of our links to these websites. If you notice any links that no longer go to the correct page, please contact us.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:
Email: engage@eapf.org.uk
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Email: engage@eapf.org.uk
The above contact details are only for accessibility queries. This inbox is not for technical queries or IT problems.
For all queries which are not accessibility related, you can contact us by:
Email: info@eapf.org.uk
We’ll consider your request and get back to you in 5 to 10 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we have responded to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
EAPF is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard ( WCAG 2.1) due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
| Details of the non-compliance |
WCAG 2.1 Success Criteria Failure |
How we will resolve |
| We do not provide a descriptive text transcript (including all relevant visual and auditory clues and indicators) for non-live, web-based audio. |
This fails WCAG 2.1 success criterion 1.2.1 (Audio-only and Video-only (Pre-recorded)) |
All new content we create after 23rd September 2020 will satisfy WCAG 2.1 success criterion 1.2.1 (Audio-only and Video-only (Pre-recorded)). |
| We do not provide synchronized captions for non-live, web-based video (YouTube videos, etc.) |
This fails WCAG 2.1 success criterion 1.2.2 Captions (Pre-recorded) |
All new content we create after 23rd September 2020 will satisfy WCAG 2.1 success criterion 1.2.2 Captions (Pre-recorded). |
| We do not provide a descriptive text transcript OR an audio description audio track for non-live, web-based video. |
This fails WCAG 2.1 success criterion 1.2.3 (Audio Description or Media Alternative (Pre-recorded)) |
All new content we create after 23rd September 2020 will satisfy WCAG 2.1 success criterion 1.2.3 (Audio Description or Media Alternative (Pre-recorded)) |
| We do not provide links (or form image buttons) with the same text that go to different locations are readily distinguishable. |
This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose (In Context) |
All new content we create after March 2021 will satisfy WCAG 2.1 success criterion 2.4.4 (Link Purpose (In Context) |
| We do not provide audio descriptions for all video content |
This fails WCAG 2.1 success criterion 1.2.5 (Audio Description (Pre-recorded)) |
All new content we create after 23rd September 2020 will satisfy WCAG 2.1 success criterion 1.2.5 (Audio Description (Pre-recorded)) |
| We do not provide Contrast (Minimum) |
This fails WCAG 2.1 criterion 1.4.3 Text and images of text have a contrast ratio of at least 4.5:1. |
We are aiming to satisfy WCAG 2.1 success criterion 1.4.3 Contrast (Minimum) by December 2021. |
PDFs and other documents
Some documents contained within this website are in Adobe Acrobat PDF (Portable Document Format). To view these documents, you will need to download Acrobat Reader.
We recognise that some of our older PDFs do not meet accessibility standards. We will try to ensure that any new PDFs we publish will meet accessibility standards as far as possible.
Disproportionate burden
We have identified some large PDF documents published after September 2018 which are not fully accessible, however given the size of these documents and the time it would take to fix these documents to make them accessible, we believe that making all of these documents accessible would be a disproportionate burden within the meaning of the accessibility regulations.
Content that’s not within the scope of the accessibility regulations
Non-HTML documents published before 23 September 2018 do not need to be accessible - unless users need them to use a service.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Our accessibility compliance statement will be reviewed every six months. We will also perform an internal audit of the website annually. Every newly released website will be designed, built and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was prepared on 29th January 2021. It was last reviewed on 30th March 2021.