Contact us

You can get in touch with us through
the following methods.

0800 121 6593
+44114 452 5008 (overseas)
      The Environment Agency Team

      11b Lingfield Point
      DL1 1AX


This accessibility statement applies to content published on The website is run by Capita Employee Benefits Limited. It’s important that our website is accessible and to meet the legal requirement for businesses and organisations to make reasonable adjustments to provide accessible services or information.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Some of our content items are difficult to navigate using just a keyboard.
  • Some ‘skip to main content’ links may be duplicated
  • Some links, headings and labels are not descriptive
  • Link focus outline contrast does not meet the minimum standard
  • Assistive technology users may have difficulty reading a XLSX file downloaded as part of the application feature
  • EAPF Logo does not have the correct alternative text

Plain English

EAPF communicates important and sometimes complicated information. There are many simple ways we use to make it more accessible.

When writing content for EAPF we use the principles of plain English. This supports our aims of accessibility, transparency and engagement.

Browser customisations

Depending on the web browser you are using, there are several ways to change the display settings to make it easier for you to get the most out of them. For example, you may be able to:

  • Apply font and colour changes
  • Enlarge text
  • Change text and background colour
  • Prevent graphics and images appearing
  • Change the size of the window
  • Change the colour of links displayed on a screen
  • For details on how to apply changes such as these please refer to the help section or website of your web browser.

Links to external websites

We are not responsible for the content of external websites we link to and as such we cannot guarantee the accuracy of our links to these websites. If you notice any links that no longer go to the correct page, please contact us.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by email at

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we’re not meeting accessibility requirements, you can contact us by email at

The above contact details are only for accessibility queries. This inbox is not for technical queries or IT problems.

For all queries which are not accessibility related, you can contact us by email at

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we have responded to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

EAPF is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (WCAG 2.1). The website is currently being redeveloped to better comply with the regulations.

PDFs and other documents

Some documents contained within this website are in Adobe Acrobat PDF (Portable Document Format). To view these documents, you will need to download Acrobat Reader.

We recognize that not all our existing PDF’s meet the accessibility. Going forward we will create new content in both PDF and web pages where possible.

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every newly released website will be designed, built and tested to meet ‘AA’ standards by default.

Preparation of this accessibility statement

This statement was prepared on 5 November 2020. It was last reviewed on 5 November 2020.