Planned maintenance: Please note EAPF Online will be unavailable between 09:00 on 30 October until 17:00 on 31 October 2019 for essential maintenance. We apologise for any inconvenience caused.

The EAPF strives to provide you with relevant information at a time that suits you best. 

We've developed our online portal so you can see the information we hold on your individual pension account, to access your pension details and view your nominated beneficiaries.

Online you can download or print your monthly payslips and P60 documents. Your online P60 document is also a Her Majesty’s Revenue and Customs (HMRC) approved document which means you can now officially use these when dealing with your tax affairs.

To register for EAPF Online, you’ll need your National Insurance number and a valid email address.

Simply go to EAPF Online and click on the Register button. Enter your details and you’ll then be sent a secure pin number. Pin numbers are valid for 24 hours, so please try to log in as soon as possible once you've received it.

Craig Martin – Pensions Manager

Craig has over 18 years’ pensions administration management experience across the public and private sector. This includes LGPS experience through roles with Wandsworth Council and actuarial and benefit consultancies including Gissings and Towers Perrin. He has been with the EAPF since 2009. Craig is a fellow of the Pensions Management Institute (FPMI) and has the diploma in International Benefits (Dip.IEB). He also has a degree in law and French from Cardiff University and a diploma in French law from the University of Nantes.


Craig Martin – Pensions Manager

Craig has over 18 years’ pensions administration management experience across the public and private sector. This includes LGPS experience through roles with Wandsworth Council and actuarial and benefit consultancies including Gissings and Towers Perrin. He has been with the EAPF since 2009. Craig is a fellow of the Pensions Management Institute (FPMI) and has the diploma in International Benefits (Dip.IEB). He also has a degree in law and French from Cardiff University and a diploma in French law from the University of Nantes.


Craig Martin – Pensions Manager

Craig has over 18 years’ pensions administration management experience across the public and private sector. This includes LGPS experience through roles with Wandsworth Council and actuarial and benefit consultancies including Gissings and Towers Perrin. He has been with the EAPF since 2009. Craig is a fellow of the Pensions Management Institute (FPMI) and has the diploma in International Benefits (Dip.IEB). He also has a degree in law and French from Cardiff University and a diploma in French law from the University of Nantes.


Craig Martin – Pensions Manager

Craig has over 18 years’ pensions administration management experience across the public and private sector. This includes LGPS experience through roles with Wandsworth Council and actuarial and benefit consultancies including Gissings and Towers Perrin. He has been with the EAPF since 2009. Craig is a fellow of the Pensions Management Institute (FPMI) and has the diploma in International Benefits (Dip.IEB). He also has a degree in law and French from Cardiff University and a diploma in French law from the University of Nantes.


Helpful tips
  • Passwords are case sensitive. 
  • If you believe your record may be incorrect, please contact Capita. See our Contact page for their details.
  • If you’re having trouble registering, it may be because you’re already registered or the personal information you’ve entered doesn’t match what’s held on your pension record. Click the box below called ‘If you’re unable to access the portal’ for details on what to send us so we can investigate this for you.
  • You can’t register the same email address to more than one EAPF Online account.
  • Using Google Chrome will give you the best experience of EAPF Online.
  • If you're an existing user before 9 May 2024 and have been asked to change your username - please see the additional information below.

Have you been asked to change your username?

When we updated our portal on 9 May 2024, a small number of existing users within the EAPF will be asked to change their current username (also known as your 'Login name'). This is because there can't be more than one person with the same username across the whole Capita Hartlink Online system (which provides the EAPF Online portal and many other pension fund portals).

If this applies to you, you’ll automatically be sent to the Change Account Details screen to update it when you log in for the first time after 11am on 9 May using your existing username.

If you forget your login details

The site has a ‘Reminders’ facility on the EAPF Online homepage to help you remember, you only need to enter the security code on screen and your email address.

You can also contact us at info@eapf.org.uk to request a password or pin reset. Please note our resets are valid for 24 hours, so please try to log in as soon as possible once you've received your reset login details.

If you're unable to access the portal

If you’re unable to log in, register or access part of the site whilst logged in, please email us the below details with a screenshot image of the issue to info@eapf.org.uk

Please also include the following in your email:

  • The device you were using (such as PC, laptop, iPad, MacBook, tablet, Android/Apple mobile phone etc)
  • The browser you were using (such as Google Chrome, Firefox, Safari, Internet explorer etc)
  • Date and time this occurred
  • Brief description of the issue
  • Please also include your full name, National Insurance number, home address with postcode, date of birth, and either your 6 digit Pension Reference Number or the Month and year of leaving/starting employment. 

Once we have these details, we can investigate and resolve this for you. 

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