If you're still dissatisfied by the decision made by the Chief Pensions Officer, you may approach The Pensions Ombudsman (TPO). To learn more about TPO, you can visit the TPO website.
However, before making a complaint to the Ombudsman, if you wish to have a better understanding of your situation or need some guidance and support, The Pension Advisory Service (TPAS) may be able to help. TPAS can support you with any next steps you may need to take and answer questions you have. You might even find you don’t need to take your complaint further. To learn more about TPAS, you can visit the TPAS website.
TPAS Contact Details:
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0800 011 3797
Phone lines are open from 9am to 5pm Monday to Friday
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The Pensions Advisory Service
11 Belgrave Road
London
SW1V 1RB |
If you do need to take your complaint to the Pensions Ombudsman, their details are shown below.
The Ombudsman are completely impartial and can help deal with problems in maladministration. For example if a pension scheme is:
- Taking too long to do something without good reason
- Failing to do something they should have
- Not following their own rules or the law
- Breaking a promise
- Giving incorrect or misleading information
- Not making a decision in the right way
Their decisions are final and binding on all parties and you must refer your complaint to them within 3 years of the event which you’re complaining, or within 3 years of when you become aware of the problem. Please note that they cannot investigate matters where legal proceedings have already started.
The Pensions Ombudsman contact details are: