Customer service

We’re always trying to improve the service we provide our members, so we really do value your feedback.

If you've had contact with Capita and would like to tell us your thoughts on the service you received, please complete our short 2 minute survey.

We’re committed to continually improving the service you receive, and we'll use all feedback received to help us achieve this.

Complete our customer service satisfaction survey

If you have a matter you’ve been unable to resolve with Capita, and need to raise it with the Environment Agency’s EAPF management team, you can email the team at EAPF@environment-agency.gov.uk