Planned maintenance: Please note EAPF Online will be unavailable between 09:00 on 30 October until 17:00 on 31 October 2019 for essential maintenance. We apologise for any inconvenience caused.

The EAPF strives to provide you with relevant information at a time that suits you best.  

We’ve developed our EAPF Online portal so you can see the information we hold on your individual pension account. You can perform your own pension benefit estimate based on your personal circumstances using our Retirement Illustrator. It also lets you estimate your own pension and calculate reductions if you’re thinking of retiring early.

You can also update your personal details, view nominated beneficiaries and access your annual pension statements. To register for EAPF Online, you’ll need your National Insurance number and a valid email address.

Simply go to EAPF Online click on the register button. Enter your details and you’ll then be sent a secure pin number.

Register or log into your account today!

Helpful tips
  • Passwords are case sensitive.
  • You can sign up to receive your PIN by text or email.
  • If you have trouble reading the security code when registering, simply press refresh.
  • If you believe your record may be incorrect, please contact Capita. See our Contact page for their details.
  • Using memorised passwords or pins in your browser when logging in may cause issues if you’ve reset or changed login details but haven’t updated your browser passwords.
  • You can’t register the same email address to more than one EAPF Online account.
  • Using Google Chrome will give you the best experience of EAPF Online.
  • To exit the portal you must click 'Log out' before closing your browser. If you don't exit properly, you'll still be logged in and will be asked to reset your details again for security purposes.
If you forget your login details

The site has a ‘Reminders’ facility on the EAPF Online homepage to help you remember, you only need to enter the security code on screen and your email address.

You can also contact us at to request a password or pin reset. Please note our resets are valid for 24 hours, so please try to log in as soon as possible once you've received your reset login details.

If you're unable to access the portal

If you’re unable to login, register or access part of the site whilst logged in, please email us the below details with a screenshot image of the issue to

  • Your login username (if you're already registered)
  • The device you were using (such as PC, laptop, tablet, mobile phone etc)
  • The browser you were using (such as Google Chrome, Firefox, Safari, Internet explorer etc)
  • Date and time this occurred
  • Brief description of the issue

Please also include your National Insurance number, the email address you’ve registered and your full name.

Once we have these details, we can investigate and resolve this for you. 

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