Planned maintenance: Please note EAPF Online will be unavailable between 09:00 on 30 October until 17:00 on 31 October 2019 for essential maintenance. We apologise for any inconvenience caused.

This month, you may start to notice some minor differences in our email communications.

This comes from us changing to a new email service provider from 12 November. From this point, emails that we’ve sent you before this date will not display their original images and some links may not work.

If you find that this issue affects you, please contact us at with details of the email affected and we’ll provide you with a PDF version containing the links that you need.

We don’t expect there to be any significant visible changes to the emails you receive from us after 12 November, but please be aware that if you have any issues with receiving our communications, you may need your IT security to allow emails from

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