Pensionable pay correction hub

Underpayment Q&A

We’ve created a helpful Q&A document that gives you lots of useful information. We'll keep the most up to date version of this document here – so please refer to the version on this page.

You should read this document before contacting us using our bespoke contact form.

It covers topics such as:

• Background information on what happened
• Impact on pensions in payment and lump sum paid at retirement
• Other implications, future pension instalments, increases and death benefits
• Help and Information
• Other things to consider

View or download our Pensionable pay correction – Underpaid Q&A

Please read our Q&A document before contacting us using this online form. You'll find the relevant Q&A that applies to you by clicking on the boxes below.

If you have any questions or need more information about the correspondence you've received, please complete our 'Pensionable pay correction' contact form by clicking the link below. We’ve created this form specifically for these queries.

It’s important that you select the correct option for what your query relates to, as queries are directed through this form to the appropriate team. Choosing the wrong option could create a delay in our ability to respond.

Complete our contact form

If your query is about the change to your pension, you’ll need to speak to our helpline at Capita on 0800 0902 531 (for overseas or if you can’t phone freephone numbers please call +44 1144 525083).

If your query is about the pensionable pay errors that led to your benefits being revised, you’ll need to speak to SSCL on 0345 241 5350.

Please note – you'll need to raise your enquiry swiftly as both these contact centres will only be available for a limited period of time. We’ll update this message with the closing date once it’s known.

We’ve included some relevant guidance which link to this project, to help provide some background understanding of the way in which pensions are calculated.

For details on how your pension is calculated, you can read our factsheet below.

View our ‘How is my pension worked out?’ factsheet.

For more information on how performance related pay should be apportioned across the period earned for LGPS pensions, you can read the Payroll guidance document below.

View the Final pay protections factsheet for more information.

Before making a formal complaint, we’d suggest that you contact us first using our bespoke contact form above to answer any other questions you might have.  However, we do recognise this situation will be difficult, especially at a time where living costs are high

There is a 2-stage dispute process that can be utilised, known as the Internal Disputes Resolution Procedure (IDRP).  Any complaints must be made within 6 months of the notification of the change to your pension (i.e. from the date of your letter). 

You can find more information on this process and will need to complete an application form on our website.

Visit our IDRP page for more details on the IDRP process.