Planned maintenance: Please note EAPF Online will be unavailable between 09:00 on 30 October until 17:00 on 31 October 2019 for essential maintenance. We apologise for any inconvenience caused.

Earlier this year, we asked what you thought about your latest annual pension statement.

We received some constructive feedback and ideas on how we could improve future statements. We noticed some common questions, so we thought we’d try answering some of these for you in the ‘Pension basics’ section of our newsletter.

Please note if you provided feedback on our survey concerning any issues you’ve experienced with the service received, please contact us using the details shown at the end of our newsletter. Our surveys are completely anonymous, so we’re unable to trace your pension record via your comments.

Download our Annual pension statement survey results  to see how you rated us.

Send message