Planned maintenance: Please note EAPF Online will be unavailable between 09:00 on 30 October until 17:00 on 31 October 2019 for essential maintenance. We apologise for any inconvenience caused.
By using feedback from our members, we’ve provided some helpful tips below to ensure you get the best experience of our EAPF Online portal.
- Passwords are case sensitive so make sure you type in your login details exactly how they're shown.
- Using memorised passwords or pins in your browser when logging in may cause issues if you’ve reset or changed login details but haven’t updated your browser passwords.
- You can’t register the same email address to more than one EAPF Online account.
- Using Google Chrome or Microsoft Edge will give you the best experience of EAPF Online.
- After a password reset, when the system asks you to enter your ‘old password and pin’, you need to enter the temporary details provided by Capita.
- To exit the portal, you must always click 'Log out' before closing your browser. If you don't exit properly, you'll still be logged in and will be asked to reset your details again for security purposes.
We have ongoing developments this year to improve accessibility, functionality, and overall user experience of EAPF Online. You can read more about this in our Future of EAPF Online article.
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