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Cyber incident hub

Welcome to our Cyber incident hub.

We’ve created this page as one place to go for all the information you need linked to the cyber incident.

We'll keep all the content updated here as the situation evolves, and if we receive feedback on anything we haven’t covered. 

 

Last updated: 30/10/2025, 9:30am

Q&A for UK members

If you've been affected and you live in the UK, we've set out some answers to questions you might have about what this means for you.

Download our updated Q&A document for UK members.

Download our Experian Q&A document.

Help with registering to Experian Plus

Watch a video from Experian on how to register to Experian Plus.

Activating your code if you're already registered to an Experian 'free' account

If you were already registered to an Experian 'free' account before this incident and need some help activating your code for Experian 'Plus', we've attached some guidance to help you. Please ensure that you've read the Q&A document above to understand the Experian Plus service.

Download the Experian guidance for members already registered.

Q&A for overseas members

If you've been affected and you live overseas, we've set out some answers to questions you might have about what this means for you.

Download our updated Q&A document for overseas members.

Q&A for members under 18 years of age

If you're a member under the age of 18 and have been affected by the cyber incident, we've set out some answers to questions you might have about what this means for you.

If you live in the UK, download our UK Q&A document

If you live overseas, download our Overseas Q&A document

Q&A for UK Former members

If you were previously a member of the Scheme and you've been affected, we've set out some answers to questions you might have about what this means for you.

Download our updated Q&A document for UK former members.

Help with registering to Experian Plus

Watch a video from Experian on how to register to Experian Plus

Activating your code if you're already registered to an Experian 'free' account

If you were already registered to an Experian 'free' account before this incident and need some help activating your code for Experian 'Plus', we've attached some guidance to help you. Please ensure that you've read the Q&A document above to understand the Experian Plus service.

Download the Experian guidance for members already registered.

Experian guidance

Experian Q&A document

Download our Experian Q&A document.

Help with registering to Experian Plus (UK members)

Watch a video from Experian on how to register to Experian Plus

Activating your code if you're already registered to an Experian 'free' account

If you were already registered to an Experian 'free' account before this incident and need some help activating your code for Experian 'Plus', we've attached some guidance to help you. Please ensure that you've read the Q&A document above to understand the Experian Plus service.

Download the Experian guidance for members already registered.

Additional advice from Defra Security

There are some contributing members within the Environment Agency working in higher risk roles.

If you’re working in a high risk role, Defra have provided some useful information for you below.

Download Defra's security advice document.

Useful links

Latest update 

Read the latest news update we posted in our News section on 20 February 2024. 

Watch our internal EA staff cyber update call recording held on 03 August 2023.

Pension scams

Read our latest update on pension scams which gives you useful links to resources and help on what to look out for. 

 

Guidance available from a regulatory perspective

The National Cyber Security Centre and the Information Commissioner’s Office (ICO) both provide guidance that may also be useful. 

You can visit their websites using the below web addresses:

www.ncsc.gov.uk/guidance/data-breaches

ico.org.uk/for-the-public

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