Contact us

You can get in touch with us through
the following methods.

0800 121 6593
+44114 452 5008 (overseas)
      The Environment Agency Team

      11b Lingfield Point
      DL1 1AX

14 December 2020

Shaping the future of our online services

We’re continuing to work hard to develop and create an online service that meets the needs of you, our members.

This year, the Covid-19 pandemic has resulted in some of the work we were doing being pushed back. However, to help achieve our net zero ambitions, we’ve started moving our pensions statement to an interactive online version. This year was the last time you’ll have received a statement in the post, but we also uploaded your interactive version online too so you can access it now if you haven’t already. You’ll have to register on to the EAPF Online portal to see it and all of your future statements.

We’re nearly there with the launch of our new look public website which will have simplified menus, improved accessibility, is easier to navigate and links you to key information related to your member type. Watch out for that coming shortly.

We’ve also made improvements to our EAPF Online portal which means you can now download and save or print your Retirement Illustrator estimates and you can use our new ‘How much pension am I building’ tool which estimates the amount of CARE pension you'll build up during the current CARE pension year (based on the latest monthly pay details provided by your employer).

We’re always looking to make continued improvements and so your feedback is important to us. We’ll use the feedback gathered to inform any future changes.

Watch this space!

Last updated: 17/12/2020