Contact us

You can get in touch with us through
the following methods.

0800 121 6593
+44114 452 5008 (overseas)
      The Environment Agency Team

      11b Lingfield Point
      DL1 1AX

14 August 2020

COVID-19 update for contacting us

Please be assured during this time we’re continuing to process retirement applications, payments and other essential processes.

If you have a query, please send this via email to or through our online portal EAPF Online (if registered). If you’d like to send your query on EAPF Online, simply log on, click ‘Contact us’ at the top and select the first option ‘’ which allows you to complete our online ‘Contact us’ form.

We’ve also made it easier for you to complete and return our forms digitally. All our forms are in PDF format which means you don’t need to print the form to complete it. They can be filled in and signed easily on your computer or other device and then returned via email. Download our PDF editing guide to see how to do this.

Please support us by only getting in touch by telephone if your query is essential.

If you're not already registered to EAPF Online, it’s really simple. All you need to do is visit with your National Insurance number, click Register at the top and follow the instructions. Once you’ve successfully registered, you’ll be sent a pin number by email to allow you to log on.

We’ll update our website at as soon as we receive any further information and if the situation changes.

Last updated: 20/08/2020