CONTACT THE EAPF

Contact us

You can get in touch with us through
the following methods.

0800 121 6593
+44114 452 5008 (overseas)
      The Environment Agency Team

      Capita
      11b Lingfield Point
      Darlington
      DL1 1AX

19 March 2020

Important COVID -19 (Coronavirus) update for members

We've recently seen an increase in contact from our members regarding COVID -19 (Coronavirus).

We’d like to reassure you that the Environment Agency Pension Fund and our Fund administrators Capita are actively monitoring the COVID -19 situation and we’ll update our information in accordance with any developments. We can reassure you that we have business continuity plans in place to enable services to continue.

Below are some common questions currently being asked by our members. 

Member FAQs

Will I still get my pension paid on time? 

We’ve robust processes in place in order to ensure that pensions will still get paid if we have to close our offices. We’ve also implemented additional measures to ensure that normal service is not affected.

Will the retirement process be affected?

We continue to actively monitor the situation and are implementing additional measures to ensure that the retirement application process is not affected.

Will my transfer/refund be delayed?

We continue to actively monitor the situation and are implementing additional measures to deliver transfers and refunds to our members.

If your offices are closed, will I still be able to contact you?

Current services are still operating as normal. We’ll provide more information if the situation changes.

We’ll update our website’s News Feed as soon as we receive any further information.

Last updated: 19/03/2020

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