Using our online portal is the most secure way to contact us and also helps reduce carbon emissions from printing and mailing.
Choosing to email your pension enquiries to us can expose you to spam, viruses, and security risks, especially when having to share your personal information. The email contact option will eventually be phased out in 2026 to keep your data safe and make contacting us a more seamless process by using the portal.
We’ll be writing to all our members over the next 10 months or so to update you about our plan on transitioning to digital services. These communications will explain your choices if the portal isn't right for you or if you don't have access to digital communication tools.
The portal gives you access your pension information 24/7 without needing to speak to a member of the team. You can update your contact details, make a nomination and view useful information about your pension, whichever type of member you are.
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