Internal Dispute Resolution Procedure
We want to provide an answer to your complaint that you are happy with. If you still think there is a problem after we have finished our investigation, there are other options available to you.
All company pension schemes have an ‘internal dispute resolution procedure’ (IDRP), where you can tell the scheme trustees your concerns. Below is a brief description of the stages that must be followed if you are considering taking your complaint further.
You'll find more information by reading our IDRP Guide and you can start the process by downloading and completing our IDRP application form.
IDRP application forms should be emailed to EAPF@environment-agency.gov.uk