Contact us

You can get in touch with us through
the following methods.

0800 121 6593
+44114 452 5008 (overseas)
      The Environment Agency Team

      11b Lingfield Point
      DL1 1AX

Who do I contact about in-house AVCs?

For more information with regards to paying in-house additional voluntary contributions (IHAVCs), please see our Topping up my pension factsheet.

The EAPF, Capita and your employers are unable to give you financial advice. If you're unsure of the best way to top up your pension, you should contact an independent financial adviser. Further details can be found at or by calling 0800 085 3250.

If you want to change the amount you pay or stop your IHAVC payments with Standard Life, Prudential, Equitable Life or Clerical Medical, please contact them at the addresses below.

Prudential - starting, amending, stopping AVCs

If you want to start, amend or stop paying AVCs to Prudential please go to If you pay AVCs to Prudential, you'll be able to view details of your account online and for log on details call 0845 600 0343.

Standard Life – starting or amending AVCs

If you want to start paying AVCs or switch funds to Standard Life please call 0345 279 8831 or email If you pay AVCs with Standard Life you can view details of your AVC account online, and you can register by going to, quoting the Scheme number, which is H93026 and your membership number which is shown on your joining certificate or your latest annual statement. 

Clerical Medical and Equitable Life

If you are currently paying AVCs with Clerical Medical or Equitable Life and need to make changes, please contact Capita, the contact details are: 0800 121 6593. Please ask for the Environment Agency Pension Fund team.

You can also contact both Capita and your employer’s payroll department at the following addresses below.


Environment Agency Pensions Team, Capita, 11b Lingfield Point, Darlington DL1 1AX 

For general information you can call 0800 121 6593

Natural Resources Wales payroll
Environment Agency payroll

Payroll Department, Aqua House, East Station Road, Peterborough, Cambs, PE2 8AG