CONTACT THE EAPF

Contact us

You can get in touch with us through
the following methods.

0800 121 6593
      The Environment Agency Team

     Capita
     11b Lingfield Point
     Darlington
     DL1 1AX

I'm thinking of retiring

It’s important that you've all the facts available to you about your retirement, to help you make those important decisions and understand how your EAPF benefits will work for you. This page gives you an overview of some of the things you might want to consider and what you can expect from the Fund.

For more information on the various retirement options you may have, see our 'Taking your pension' page.

There’s also specific information on what to do if your circumstances change once you're receiving a pension available on our 'Change in circumstances' page.

I’m thinking of retiring, what do I need to consider?

You can retire from the age of 55, without needing your employer’s consent. If you choose to take your benefits from this age they'll be reduced because they're being paid early, that is, before your normal pension age (NPA). Your NPA is the later of your state pension age or 65. You can work out your state pension age by using the calculator on the gov.uk website at www.gov.uk/calculate-state-pension.

To understand what you might receive in retirement, you can use our retirement illustrator, which is available on EAPF Online.  You’ll need your logon details to access the information as this is specific to you and your circumstances. For help with logging on, or navigating the site, please click here.

You can also refer to your latest annual benefit statement or contact the administrators, Capita, who can provide you with an estimate of your benefits.

Once you’ve made a decision, you should inform your employer at least 3 months before the date you intend to retire to make sure your pension isn’t delayed.

For more information please download our factsheet on what you may wish to consider when making your decision.

What happens when I’ve informed my employer I want to retire?

The administrator, Capita, will write to you and send you an estimate of your benefits which will include the pension you're likely to receive, along with the options available to you. This includes the option to give up some of your annual pension to receive, or increase your existing tax free lump sum.

If you’ve paid any additional voluntary contributions (AVCs) you'll also be able to decide how you wish to benefit from them.

Capita will also send you a form to complete, which asks for your bank details (to let us know where you want your pension to be paid), your marital status, details of other pensions you have and other details that may be relevant. You should complete this accurately, as this may affect the pension paid to you and, in the event of your death, the pension paid to your dependants.

It’s also a good idea to keep your Expression of Wish form up to date.

What should I do if I don’t agree with the decision made about my EAPF pension?

If you've a concern about your LGPS benefit entitlement, please contact Capita. They'll seek to clarify or put right any misunderstandings or inaccuracies as quickly and efficiently as possible. If you're still dissatisfied, you can start the complaints process. Information on our complaints process can be found here.

If you're dissatisfied with any decisions made in relation to the EAPF, you have the right to have your complaint reviewed independently. The review process begins with the Internal Disputes Resolution Procedure (IDRP). If you're still not satisfied, your complaint continues to the Pensions Advisory Service (TPAS) and finally, to the Pensions Ombudsman, whose decision is final and binding.

If you'd like more information about the IDRP, click here.

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